Empathy
Empathy
Aim
(What)
(What)
Improving Skills
Understanding the emotions of the others
Method
(How)
(How)
Principle
– Asking questions
– Emotional support
– Mirroring
– Cultivating curiosity
– Challenge yourself
– Emotional support
– Mirroring
– Cultivating curiosity
– Challenge yourself
Modality
(When)
(When)
Manifestation
“If I am understanding correctly…” …
“I would feel X too in that situation” …
“You’re right” …
“I’m sorry you’ve had to deal with this…” …
“I’ve experienced this issue recently too” …
“Thank you for getting in touch about this”
“I would feel X too in that situation” …
“You’re right” …
“I’m sorry you’ve had to deal with this…” …
“I’ve experienced this issue recently too” …
“Thank you for getting in touch about this”
Tasks/Creative Tests
Taking notes of practical examples