Helping others “like” you
Communication skills
Helping others "like" you
Aim
(What)
(What)
Improving Skills
To win someone's heart
Method
(How)
(How)
Principle
If you want to be happy, make someone else happy
Modality
(When)
(When)
Manifestation
Being friendly
Being direct
Knowing how to say "no"
Respecting the emotions of others
Admitting mistakes
To act on the basis of advice
Acknowledgment and appreciation (of customers)
"People buy people" (politics)
Honesty and integrity
Being direct
Knowing how to say "no"
Respecting the emotions of others
Admitting mistakes
To act on the basis of advice
Acknowledgment and appreciation (of customers)
"People buy people" (politics)
Honesty and integrity
Tasks/Creative Test
Taking notes of practical examples